While airlines constantly receive complaints for one reason or another, I have found that United Airlines continues to “up” their game when it comes to their international service.
I have long been a premium flyer with United but never thought their service matched other international carriers. I flew them simply for convenience as one of their hubs is in Denver (where I am based). But in the last couple of years, I have seen a great improvement in both the attitude of the in-flight crew and the service offered.
Did you know they serve ice cream sundaes in business class on international flights? I look forward to this, since most desserts are pretty predictable and boring. Their entrée options are tasty and varied, and most of the flight attendants seem to be enjoying themselves. (Of course, you will occasionally find one here or there that spoils this.)
A smile or a kind word can certainly go a long way when you are traveling. The memory of your flight may not be the highlight of your trip, but on United Airlines you have a chance. Give them a try again.