A canceled flight at midnight can quickly become more than an airline problem. The traveler may have a meeting the next morning, a hotel expecting a late arrival, ground transportation already arranged, or another flight that no longer works.
At that point, the quality of a company’s traveler support becomes apparent quickly. Can the traveler reach someone who can change the trip? Does that advisor already understand the itinerary? Can the travel team identify other employees affected by the same disruption?
Effective 24/7 business travel support gives travelers a direct path to experienced help while keeping the broader travel program connected to what is happening. For Christopherson Business Travel clients, that support combines around-the-clock travel advisors with trip information, live advisor access, and traveler visibility through the Andavo platform.
Christopherson advisors are available 24/7/365 by phone, in-app chat, text, or email, giving travelers several ways to get help when plans change.
An after-hours phone number tells a travel manager very little about the quality of the support behind it.
The more useful questions are operational. Who answers? What information can they see? What can they change? Can they handle a complex international itinerary as readily as a simple domestic flight?
Christopherson advisors have access to the traveler’s trip, preferences, company travel policy, and history when the traveler reaches out. That context allows them to begin addressing the problem without asking the traveler to reconstruct the trip from the beginning.
Christopherson advisors also average more than 20 years of industry experience. That depth becomes particularly useful when an itinerary is already in motion and a disruption affects several parts of the trip.
A missed connection, for example, may affect more than the next flight. Hotel arrival times, ground transportation, subsequent flights, and meetings at the destination may all need attention.
Business travelers can reach Christopherson advisors by phone, chat, text, or email. In-app chat connects directly with a live advisor who can assist with questions, rebooking, and other trip needs without requiring the traveler to leave the app.
The choice of channels gives travelers flexibility based on the situation. Someone standing in a noisy airport may prefer chat or text, while another traveler dealing with a complicated international rebooking may want to speak directly with an advisor.
In each case, the traveler is reaching a Christopherson advisor who can work on the trip. That combination of human support, booking context, and the ability to act is central to Christopherson’s traveler-support model.
That emphasis on responsive service extends across Christopherson’s client relationships.
“At Christopherson, we pride ourselves on being highly hands-on, with agents who are exceptionally responsive,” said Carol Del Giudice, account executive at Christopherson.
Travel disruptions rarely happen in isolation. One canceled flight can change several parts of an itinerary, and a large weather event can affect multiple employees at once.
The Andavo platform connects traveler support with the trip information travel managers and advisors need during those situations. Advisors can see the traveler’s itinerary and relevant program information, while travel managers can use itinerary-based visibility to understand which booked travelers may be affected by an event.
That visibility is based on booked travel rather than GPS tracking. Andavo shows where employees are scheduled to travel, along with their itinerary information. It does not follow their physical movements.
For Christopherson’s service team, the same trip information provides useful context when a traveler needs assistance during a disruption. Advisors can work from the itinerary already associated with the trip instead of relying on the traveler to supply every detail while dealing with the problem.
Traveler support also depends on knowing when an event could affect a trip.
Global risk alerts in Andavo are powered by Crisis24. When an event intersects with live bookings, the platform can identify travelers whose itineraries may be affected. Administrators can see the broader picture in the dashboard, while affected travelers can receive notifications tied to their own trips.
For a travel manager, that helps answer one of the first questions that arises during a disruption: Who may be affected?
From there, the focus shifts to response. Christopherson advisors are available around the clock to help affected travelers rebook or reroute as needed.
The broader discipline of travel risk management extends beyond traveler support into areas such as geopolitical risk, cybersecurity, public health, traveler wellbeing, and duty of care. Those topics are covered separately in Christopherson’s risk-management resources.
Some situations require help beyond changing a flight or hotel reservation. A medical emergency, security incident, or evacuation may require a specialized assistance provider with resources on the ground.
Christopherson advisors can continue managing the travel components of the situation while specialized providers handle services such as medical or security assistance. For organizations that use those providers, Christopherson can also help connect relevant travel data with their systems.
That division of responsibilities gives travel managers a clearer escalation path. The TMC can address the trip itself, while specialized providers handle situations requiring medical, security, or evacuation expertise.
Travel managers do not need to wait for a major disruption to find out how their after-hours support model performs. A useful review should answer five practical questions:
Those questions shift the evaluation from whether a provider advertises “24/7 support” to what travelers and travel managers can actually expect when they use it.
Most business trips will not require urgent intervention. The support model still has to be ready for the ones that do.
Strong 24/7 business travel support gives travelers a clear path to an experienced advisor who understands their trip and can help resolve the problem. It also gives travel managers better visibility when a disruption affects multiple employees or requires a coordinated response.
Christopherson provides 24/7/365 traveler support through experienced travel advisors who can assist with rebooking, rerouting, and other trip needs by phone, chat, text, or email. Through Andavo, those advisors and travel managers also have access to the trip information and traveler visibility that can help them respond when plans change.
Together, that combination of human expertise, trip context, and technology helps support travelers through both routine questions and more complicated disruptions.
Want to strengthen 24/7 traveler support across your business travel program? We'd love to talk.
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No. Travelers may need after-hours assistance for many reasons, including missed connections, schedule changes, cancellations, or other trip issues that cannot wait until normal business hours. Christopherson advisors are available 24/7/365 to help travelers address trip needs as they arise.
Make the support process part of traveler onboarding and pre-trip communication. Employees should know which channels are available, when to contact the TMC, and when a medical or security situation should be escalated through the organization’s emergency procedures.
Bookings made through the managed program give advisors and travel managers access to the trip information that can help them respond when plans change. When travel occurs outside visible booking channels, the organization may have less complete information about an employee’s itinerary during a disruption.
No. Around-the-clock traveler support can help with trip disruptions and provide travelers with access to experienced advisors, but an organization retains responsibility for its duty-of-care obligations. Some medical, security, or evacuation situations may also require specialized providers.
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