USA today had an interesting article about this. However I felt that the article left out some very important information that will make a difference in what will save you the most money. The article does cover the basics of the various airline Low Fare Guarantees and it even mentions the online booking agencies that offer some sort of protection however it fails to mention something that full service agencies, such as Christopherson Andavo Business Travel can offer you and that is the ability to void out a ticket on the legacy carriers until midnight the following business day. So if you have a ticket issued on Friday and you purchased it through the airline’s website and the fare drops on Sunday, depending on the airline, you may be out of luck or you may have to pay the fee and only receive a voucher for the remainder. If, on the other hand you had purchased it from Christopherson Andavo Business Travel, you can contact your agent Monday, he or she can void out the original transaction, which means that you just got all of your money back (not as a voucher) and then book you on the lowest available flight. This will save you money and it is a service that the airlines won’t offer to their customers. They will stick with their 24 hour rule and sometimes, not even that.
The nice side effect of this service is that clients of Christopherson Andavo Business Travel will see this on their ValueLogic report that was described in an earlier blog by Susan Anderson. This service can save tens of thousands of dollars for some companies.
Yet another reason to use Christopherson Andavo Business Travel for your travel management company.