Travel ManagementTravel News

Travel Agent Creates Ways to Get Travelers Home Despite the Odds!

By April 19, 2010 No Comments

Back in July 2009 a colleague mentioned Christopherson Travel’s “amazing” agents,” answering the question of why a large majority of travelers continue to work with experienced, knowledgeable, and professional agents rather than book online themselves.

This time however, Jack Cunniff who was the focus of the above blog was interviewed and talked about on Salt Lake City’s KSL radio by Mary Richards.

Jack talked about travelers dilemmas in dealing with the volcano disruptions of flights in Europe and getting them back home. How he creatively arranged flights home from Ethiopia for a client who found out his wife was going to deliver their baby—soon. His Lufthansa flight to Frankfurt was cancelled so Jack found all the open airports—Cairo, to Rome, to Madrid—where he will catch the last flight to Atlanta, Salt Lake, and then home. Jack continued with his agent expertise by flying another traveler out of Moscow across the Pacific. His colleague who didn’t want to join the traveler is sitting in Moscow! Jack is working on others to get them back home. It will be interesting to see what he comes up with next.

Thanks, Jack, we appreciate all your hard work as you exemplify the importance of making flight arrangements through a skilled, professional travel agent. It is truly above and beyond the service fee charged!!

Kathleen Roberts

Kathleen Roberts

Kathleen Roberts is the Vice President of Business Development and passionate about providing innovative solutions for corporate travel programs. She is a member of GBTA and Utah GBTA, as well as a Certified Travel Counselor (CTC) and Global Travel Professional (GTP). In addition to being a travel addict she finds joy in a good game of basketball. Connect with Kathleen on LinkedIn.

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