I often think about this phrase so eloquently spoken by Dorothy, you know, the star of The Wizard of Oz, and the truth behind it. I love my home, and though vacations are nice, at some point, I’m ready to be home.
This being said, when walking into a restaurant, I like a warm and friendly feeling, like I’ve walked into the home of a friend. When shopping at a department store I appreciate a friendly sales associate vs. a pushy salesman. I am grateful for the bank teller that can answer my questions or quickly find someone who can. What about checking into a hotel, isn’t it nice to be greeted by someone who makes you feel like you are the most important guest of the day. Don’t you love the car rental agencies that let you pick out your own car? For the accountant, a credit card company that makes it easy to reconcile your statement. I think it’s all about feeling comfortable, much like the feeling you have when you walk in your own front door. That’s the way I felt when I walked in the doors of Christopherson Business Travel as a new employee, like I’m part of the family.
It all boils down to the worn out phrase “Customer Service”. As a new account manager with Christopherson Business Travel, I get to hear the glowing compliments from our customers. It’s rare that I walk into a client’s office or speak with a client on the phone that they don’t make a point of telling me how much they appreciate the service they receive from the employees at Christopherson. I know why this is…. You are at home with Christopherson Business Travel. Oh, I realize there is always room for improvement, mostly because if we don’t keep our customers happy, someone else will. That’s why I decided to share some thoughts regarding ‘pleasing and keeping the customer’.
There are no traffic jams along the extra mile.
Well done is better than well said.
Customers are an investment. Maximize your return.
You’ll never have a product or price advantage again.
They can be easily duplicated, but a strong customer service culture can’t be copied.
The way to gain a good reputation,
is to endeavor to be what you desire to appear.
In business you get what you want by giving other people what they want.
In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.
Every great business is built on friendship.
Do what you do so well that they will want
to see it again and bring their friends.