I was recently sitting in a client review meeting with our United Airlines sales representative. I, like most, have been extremely frustrated with the immediate results of the United/Continental merger and how it has wreaked havoc in our travel community. But I was pleasantly surprised with how our United representative took ownership of the situation and the difficulties that have surrounded this transition. She actually shared many points about this process and what has been occurring over the last two months.
One comment in particular stood out above all others. She said, “This was the single largest technology conversion in aviation history and we are working through the technical issues that inevitably accompany a project of this magnitude.” From that one statement, it all began to make sense to me.
Perhaps you could call it a personal epiphany, but I decided I wasn’t going to be frustrated anymore. I couldn’t. Anything of this magnitude can’t be easy!
It was then I took a deep breath and decided to just have patience.