My husband is a Delta Platinum Medallion member due to his frequent business travel, and has come to live and breathe for the free upgrades to first class (or at…
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Complaints about airlines, rental car companies, and hotels seem to be more the norm than the exception. Certainly, most of us have had an unsatisfactory experience with some travel service provider. However, I recently found myself pleasantly surprised with how well my airline reacted to what could have been a very frustrating situation.
