Unused Funds Become Nontransferable in 2011
By Southwest Airlines
By now, you may have heard or read that, beginning January 28, 2011, Southwest Airlines unused travel funds may only be applied toward the purchase of future travel for the individual named on the original ticket. This will apply to all Southwest Airlines unused funds, including those booked through SWABIZ.
Why the new policy? Actually, this policy is not new at all. This has been our official written policy with regard to unused funds all along. However, we have by common practice made exceptions for our customers as a gesture of goodwill. By aligning Southwest’s business with general airline industry practice, we can be prepared for future opportunities such as codesharing with other airlines.
Why now? Remember, the application of this policy does not take effect until next year, but we wanted to provide ample notice so you may communicate and make whatever preparations are necessary in anticipation of this change. Even with this decision to adhere to our Contract of Carriage, our ticketing and fares rules remain among the most Customer-Friendly in the industry–including no change fees!