Every travel program is different and we get A LOT of different kinds of questions during our initial conversations with our clients. These questions can cover such topics as duty of care, technology, quality control, integrations with third party tools, etc. You need to make sure your new TMC is equipped to provide the travel program unique to your own needs for the company and your travelers.
The 4 need-to-know questions to ask your potential TMCs:
1) Please include and EXPLAIN your pricing. Some companies will present a seemingly affordable and simple fee structure with a lot of fine print. At Christopherson, we offer simplified pricing every time, without the fine print.
2) Who will we be working with? A potential travel management partner should be able to provide detail on the service team assigned to the account. The Account Manager is responsible for working with you to make your travel program a success. No matter what your desired service configuration is, at some point your travelers will work with an agent and that experience should be stress-free. Christopherson proudly employs some of the best travel professionals in the industry with our account managers averaging over 20 years of experience and our agents averaging over 25 years of experience.
3) Explain your implementation and training processes. You want your travel program to be successful and your travel management partner should strive to make the onboarding process as painless as possible for your travelers. At Christopherson, our priority is to quickly and efficiently transition your travel program while tailoring our timeline to meet your needs. During implementation, we will collaborate with your travel arrangers to design a training and onboarding program which fits into your company culture.
4) What about your technology platform sets you apart from the competition? Christopherson offers both AirPortal 360, a technology platform that integrates both full-service and online travel management, and a choice of three powerful online booking tools. There is so much about our technology that sets us apart, they need their own blog to showcase each feature! Like how we address duty of care responsibilities, hotel attachment rates, or technology integration.