Having a travel management company that you can continually rely on is one of the most important features of managed travel. And surprisingly, it’s one that’s most often overlooked. When our sales teams begins discussions with potential new clients, 9 out of 10 times we discover they are dissatisfied with their current travel management procedures. Occasionally they’re companies who manage their own travel and are looking for a better solution. But often, they are already working with a TMC and are dissatisfied with their current level of service. They’ve typically seen issues like no follow-up support or limited after-hours care. Frequently it’s more broad, like a lack of overall account management on their travel or admin services. If you or your company are looking for a new TMC or a change, it’s important to understand what qualities make a TMC top notch in travel support service.
Important factors that note high quality of service and support in TMCs:
- After-hours care and support is included –Things don’t always go as planned. Flights get delayed, meetings go long, blizzards blizzard. It’s important to not overlook comprehensive after-hours care when partnering with a TMC. In addition to our top of the line after hours support, all of our advisors are highly experienced and located within the United States. That means you can talk to someone from home when it really counts.
- Proactive duty of care approach –A quality TMC should additionally provide support and communication tools to use when your employees are traveling. For example, our SecurityLogic tool helps locate and communicate with their travelers quickly in case of an emergency. It also provides alerts to travelers or travel managers, should an event occur nearby.
- Good standing relationship with airlines – A working relationship with different airlines has its perks. Because of our stellar relationship with many major airlines, we are able to provide superior service for our clients, including accommodation support. It also often results in additional deals and savings for your company.
- A consultative approach – Our account managers, not only love their accounts like family, but also have goals tied to how they are rated in Christopherson. Your success is literally their success. Our Airportal system allows them to be more consultative than other TMCs.
Quality of service is one of the more important features needed in a successful travel management program. Around the clock support and a consultative approach is important, but also superior risk management and industry relations. If you would like to learn more about how Christopherson continually goes above and beyond for our clients, please contact us.
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