Delta is making history by updating their luggage handling process, benefiting business travelers and leisure travelers alike. This new technology uses Radio Frequency Identification (RFID), as opposed to the existing hand-scanned barcodes. The technology uses scanners to read embedded chips in luggage tags via radio waves to track the bags.
This system will automatically catch improperly loaded luggage and assist the luggage handlers as well. Currently, when a traveler misses their connection, ground agents must manually scan each bag to find the specific piece of luggage. With RFID scanners, inventory will be taken quickly and at defined checkpoints to efficiently find the lost bag and route it appropriately. Delta is investing $50 million in the technology and have plans to install this at 84 locations, covering all hubs and about 85 to 90 percent of its total bag volume. Delta handles 120 million bags of luggage annually, this improvement will affect the majority of the luggage.
Interestingly, Delta is the first of all airlines to make such a vast improvement on luggage technology. Additionally, they have plans for real-time tracking and monitoring for the passenger. Push notifications through the Delta app will be available for the traveler, so they know when their bags hit different checkpoints. This is believed to have a 99 percent accuracy rate, ensuring proper routing and loading.