15 Key Concepts for Travel Program Excellence
At the Rocky Mountain Business Travel Association’s May luncheon, Bradley Seitz, owner, President and CEO for Topaz International, presented 15 Foundational Concepts for Success of a Travel Program. His remarks provided valuable advice for travel managers building a new travel program or enhancing an existing one.
Three of his concepts I found particularly important were:
1. Connect and Listen to Your Customers
- Is there a way for them to provide you with feedback?
- You should have multiple vehicles for travelers to reach you.
2. Measure Performance
- Performance measurements are vital to gauging success.
- Measurements lead the way for improvement.
3. Efficiency and Quality
- A quality program begins with service.
- Speed enhances value.
To review his full presentation and learn more about building a successful business travel program, click here.
