I was traveling home from Nairobi, Kenya, on Sunday with my wife and we experienced a nice surprise from Delta Air Lines.
As we deplaned from our London-JFK flight, a young man, with a sign which had our name on it, greeted us. He said; “Welcome back to the U.S. Mr. Cameron, My name is Joseph and I’m here to help you get through immigration and onto your next Delta connection.”
Needless to say, I was pleasantly surprised.
Joseph escorted us through U.S. immigration, customs and TSA for our re-check in. He took us to the head of every line and literally whisked us through the process without waiting anywhere. He helped us carry our bags and he checked the status of our connecting flights. He noticed that our Delta computerized bag tags showed “JFK” as our final destination and reprinted tags to say “SLC.” He escorted us into the terminal, showed us where our departing gate was and explained how to get the nearest Sky Club. He was articulate and engaging in conversation all the way through. He is 24 years old, a native of Long Island and had recently completed a college degree in finance.
I asked him what this service was all about. He said it is a new program that Delta has implemented for all Diamond Elite travelers who fly internationally into JFK. I was impressed. Joseph told me they have hired 25 employees for this assignment and plan to hire an additional 15, bringing the Diamond Elite “Meet and Greet” staff to 40 employees.
I had earned the new Delta Diamond Elite frequent flyer designation earlier this year. This means I’ve traveled or earned 125,000 Medallion Qualification Miles this year; which translated, means too many nights away from home, sleeping in hotels. Medallion Benefits
Delta Air Lines has brought elite, “white glove” personal service to a new standard in JFK. I am pleased to be their partner as the president of the premier Travel Management Company in the Western United States.