Delta Air Lines to Sell “Economy Comfort” Through Travelport’s Travel Agent Reservation Systems

We applaud Delta for their recent decision to sell “Economy Comfort,” their premium Economy product which provides more leg room, through Travelport’s global distribution system (GDS).  The agreement will create Economy Comfort booking access later this year for travel agents who use their reservation systems. We, at Christopherson, currently use two of Travelport’s GDSs: Worldspan and Apollo.

This is an important step in the ongoing discussion between airlines and the GDSs, on how to distribute their ancillary products and services. Last year, I wrote a post about this very discussion titled “The Airline Ancillary Fee Conversation
Needs to be Redefined,” wherein I stated that, “Realistically we should only be talking about the GDS technology that is required at the time of booking.” This important announcement to sell Economy Comfort through Travelport supports that view. Thanks Delta!

“Customers today can purchase Economy Comfort directly with Delta at delta.com, through a Reservations agent or at the airport via a kiosk or ticket agent,” said Wayne Aaron, Vice President – Marketing Programs and Distribution Strategy at Delta. “Partnering with Travelport broadens the availability of this popular product to Travelport-affiliated travel agents. We are always willing to work with partners like Travelport who bring value to the distribution chain and can deliver our product on a cost-effective basis.”

Economy Comfort features three to four inches of additional leg room across Delta’s fleet of two-class aircraft. On long-haul international flights, the seats also have up to 50 percent more recline than standard economy class seats.