Let’s say your company has an implemented and active travel program. You have processes in place, the correct people in charge, and travelers on the road. Everything is as it should be, right? You may actually be missing one important part of the process—an overall program review. Similar to finance or investments, it’s necessary to take a broad assessment of your travel program and your company every so often. So, is your travel program still on target? We’ve compiled these common questions to help your company decide if it’s time for a business travel program review.
Is your travel program still on target? Here’s what you should be asking:
When was the last time you reviewed your travel program?
One year? Five years? Though yearly and quarterly reviews and assessments are imperative to a healthy travel program, we find most companies take a deeper look at their existing travel program every three to five years.
Has your company grown or shrunk since you first implemented your travel program?
Could the person in charge of your travel need an additional set of hands to get through everything? Most often we find that companies simply outgrow their existing travel program. Additionally, your industry landscape may be completely different from when you first established your travel policy and program. Do you have new or different competitors? Are there new territories you team visits? It may be time to do a competitive review as well.
What’s new in the business travel industry?
Business travel continues to advance at the speed of light. It’s surprising to think that ride sharing and vacation rentals like airbnb have really just entered the business travel sector. Is your team utilizing these latest advances? Or would they benefit from adding it to your program?
Are you getting the most advanced technology options on the market?
In addition to the overall changes in the business travel industry, is the technology itself. Would your company’s travel be smoother with the use of easy-to-access itineraries, risk management support, online booking options, or real-time analysis tools? Travel technology and custom integrations can often be limited in smaller or boutique travel management companies. It might be time to research the latest in travel technology and its benefits for your company.
Is your team getting the support they need?
As your company grows, so should its support or services. What happens to your travel on the weekends or after 5pm? Smaller in-house programs or boutique TMCs often no longer provide the support, hours of service or attention that’s needed for growing companies.
Are there other travel management services that could be included?
Businesses often have an assortment of travel needs. Business travel is the most obvious, but what about VIP travel, event or meeting planning, humanitarian travel, or incentive trips? Though these types of travel can be planned through different travel companies, it is often easier and saves costs in the long run to consolidate all travel needs with one TMC.
As companies grow, new challenges and needs grow as well. One area that is usually overlooked is the travel program. It can be tempting to stick with an existing travel program during these times of growth. But the fact is that it may no longer effectively benefit your company or travelers. Taking the time to ask yourself these questions will put you in the right track to evaluate your travel program.