noun \?dü-t? also ?dyü-\ : a moral or legal obligation, responsibility or commitment
noun \?ker\ : effort made to do something correctly, safely, or without causing damage
“Duty of Care” is currently a popular topic in the travel industry for important reasons:
- The world can be a dangerous place with many risks
- Organizations have a responsibility to keep their travelers informed and safe
- Organizations are a target for lawsuits when things do not go as planned
- Providing critical information and support to your travelers is good customer service and good business
At Christopherson Business Travel, we believe that duty of care consists of four key elements:
1) Pre-trip –
Or in other words, the “need to know before you go” information
- What are the current conditions at the proposed destination?
- Is is safe to go? Are there Weather, Political, Security, Natural Disasters, or Health issues?
- Does the traveler need any special documents to travel, i.e. passport, visa, immunizations?
- Will the traveler be traveling with others on this trip for safety and/or support?
2) En-route –
Where you keep your travelers informed of current issues while en-route
- Have circumstances at the destination changed since the travelers departure?
- Are there updates on developing issues that need to be monitored?
- Are all of your travelers safe and accounted for?
- Do you have multiple ways to communicate with your travelers, i.e. text, email, phone?
3) Emergency Response –
Supporting or evacuating your travelers when circumstances deteriorate
- Do you have a plan for support or evacuation of travelers in need?
- Do your travelers have the training/skills needed in an emergency situation?
- Do you have access to the traveler’s emergency contact info, i.e. family, friends, etc.?
4) Post Trip –
Documenting and reporting your duty of care activities
- Do you have documentation showing you have met your ‘Duty of Care’ to your travelers?
- Do you have the ability to report upstream to senior management?
- Do you review past situations for opportunities to improve your program?
If you need help determining and fulfilling your duty of care responsibilities, please contact a Christopherson Business Travel Account Manager. We help companies of all sizes meet this key responsibility and have the tools and expertise to help you be successful.