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Business Travel Duty of Care: What is it and why does it matter?

SecurityLogic

Christopherson’s SecurityLogic® technology helps companies fulfill their duty of care responsibilities.

du·ty

noun \ˈdü-tē also ˈdyü-\ : a moral or legal obligation, responsibility or commitment

care

noun \ˈker\ : effort made to do something correctly, safely, or without causing damage

“Duty of Care” is currently a popular topic in the travel industry for important reasons:

  • The world can be a dangerous place with many risks
  • Organizations have a responsibility to keep their travelers informed and safe
  • Organizations are a target for lawsuits when things do not go as planned
  • Providing critical information and support to your travelers is good customer service and good business

At Christopherson Business Travel, we believe that duty of care consists of four key elements:

1)  Pre-trip –

Or in other words, the “need to know before you go” information

  • What are the current conditions at the proposed destination?
  • Is is safe to go? Are there Weather, Political, Security, Natural Disasters, or Health issues?
  • Does the traveler need any special documents to travel, i.e. passport, visa, immunizations?
  • Will the traveler be traveling with others on this trip for safety and/or support?

2)  En-route –

Where you keep your travelers informed of current issues while en-route

  • Have circumstances at the destination changed since the travelers departure?
  • Are there updates on developing issues that need to be monitored?
  • Are all of your travelers safe and accounted for?
  • Do you have multiple ways to communicate with your travelers, i.e. text, email, phone?

3)  Emergency Response –

Supporting or evacuating your travelers when circumstances deteriorate

  • Do you have a plan for support or evacuation of travelers in need?
  • Do your travelers have the training/skills needed in an emergency situation?
  • Do you have access to the traveler’s emergency contact info, i.e. family, friends, etc.?

4)  Post Trip –

Documenting and reporting your duty of care activities

  • Do you have documentation showing you have met your ‘Duty of Care’ to your travelers?
  • Do you have the ability to report upstream to senior management?
  • Do you review past situations for opportunities to improve your program?

If you need help determining and fulfilling your duty of care responsibilities, please contact a Christopherson Business Travel Account Manager. We help companies of all sizes meet this key responsibility and have the tools and expertise to help you be successful.

Christopherson Business Travel

Christopherson Business Travel

Thank you for reading our corporate travel blog. Looking for more information about our business travel management services? Or maybe you'd like a demo of our business travel software? Check out the contact page or email info@cbtravel.com to connect with our team!

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