Travel News

Attention all rental car drivers

By December 21, 2009 No Comments

Cashless toll roads are becoming a huge problem for car rental companies who in turn are hiring third party collection agencies. These agencies then tack on outrageous fees which show up on a renter’s credit card bill sometimes months later.

For instances on my last trip to Denver I did not sign up for the daily toll road access fee figuring I would not need to travel on E-470 (cashless toll road) which is exactly what happen. What if, however, at the last minute my meeting ended late, there was a horrific accident on I-225 backing up travel for hours; what would I have done? Most likely wanting to get home that evening I would have taken E-470 in order to make my flight and then worried about the fee later. With some rental car companies you have a choice of a daily toll fee of $8.95, or $32.95 a week…OR… by declining a fee and then driving on a cashless toll road receiving fines long after your expense report has been completed, approved, and paid.

In Jeffrey Leib’s article in The Denver Post, Nov 29, 2009, “Cashless E-470 takes toll on rental-car drivers in the form of fines,” he talks about how irritating the problem can be and how one traveler was fined $125 – only $11 being toll fees.

Christopher Elliot on his blog, www.elliot.org discusses this same problem, http://www.elliott.org/blog/are-car-rental-companies-overbilling-customers-for-toll-violations and how charges and fines are also showing up months later for supposed traffic violations, http://www.elliott.org/blog/help-my-car-rental-company-charged-me-for-running-a-red-light.

In other words – BE AWARE!!

Kathleen Roberts

Kathleen Roberts

Kathleen Roberts is the Vice President of Business Development and passionate about providing innovative solutions for corporate travel programs. She is a member of GBTA and Utah GBTA, as well as a Certified Travel Counselor (CTC) and Global Travel Professional (GTP). In addition to being a travel addict she finds joy in a good game of basketball. Connect with Kathleen on LinkedIn.

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