The growth of ancillary fees in all categories of travel, especially air travel, has captured the attention of the traveling public as well as policy makers.
Since these fees broadly affect both business and leisure travelers they have received attention in industry publications, business journals, and popular media. Congressional testimony and calls for additional legislation and agency rule-making have ensured that the debate over fees has implications for public policy questions as well as for business operations.
Although airline fees have been the focus of much of the public discussion, the issue is broader than just airlines. The hotel and car rental industries have also seen changes in their pricing structures that have incorporated add-on services and ancillary fees.
For example, I recently received an email from a customer who was frustrated by the fact that the taxes and fees for his car rental exceeded the combined daily rate for a four-day rental–a shocking discovery most of us have experienced throughout our travels.