Below are the steps you can take to cancel a trip in Concur Travel:

  1. On the home travel page in Concur, click on Travel at the top of the Menu Bar.
  2. Then click on the Upcoming Trips tab to see future trips.
  3. Click on the right to cancel the trip.  This will Cancel the entire itinerary (all vendors in the record).

If the traveler has a hotel booked included in the record they cancel, they will need to make sure they receive a hotel cancellation number after the cancel. 

If they DO NOT get a cancellation number they could be trying to cancel within the penalty timeline and could get a no-show charge from the hotel.

The screenshot below outlines how to see withdrawn (canceled) trips in the Trip Library in Concur

  1. In the Trip Library, travelers can search for past travel using the date range box. 
  2. They can check the box to include withdrawn trips to see trips canceled in Concur. 
  3. The traveler can then click on a specific trip for a canceled hotel reservation and they will see the hotel cancellation number.

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