UPDATE – Southwest Airlines recently announced they are postponing the CVV requirement for booking from June 17, 2019 to a later date. Though not required now, a credit card CVV code will likely be needed to book travel in the near future. It is still recommended that you contact your Christopherson Account Manager and update your credit card information.

Does your company book travel with Southwest Airlines? If so, it’s important you know this information. Starting June 17, 2019, Southwest Airlines will require the credit card CVV code to complete their booking process. Fortunately, this update is a tiny one that requires minimal action. Unfortunately, if not completed by June 17, it will cause disruptions and declined transactions on Southwest Airlines tickets.

Reducing fraud through CVV codes

The credit verification value, or CVV code, is the three or four digit number on debit and credit cards. It can be found on the back of VISA, Mastercard, and Discover cards, or on the front of American Express cards. Providing the CVV code at the time of purchase confirms to online merchants that you have the physical credit card or debit card in your hands during the transaction. It is one technique that helps reduce fraudulent purchases. Southwest is the first airline to require CVV information on booking reservations, but others are predicted to follow soon. Visa is also requiring the CVV code in order to purchase online air tickets.

What does this mean for your corporate travel?

Finding the CVV code is pretty easy when you can just pull it out of your wallet. The process becomes more complicated when multiple departments or travel partners are involved. Some companies use one card managed by a Travel Manager. Others allow individual employees to book travel themselves with their own corporate credit cards. Understanding how your company books travel is the first place to start.

If Southwest Airlines is one of your carriers of choice

We’ve outlined the easiest way to update your CVV code to avoid any future delays or disruptions. How does your company book travel with Christopherson?

  • One company card is used to book travel: Contact your Christopherson Account Manager to update the credit card information with the CVV code. They will also verify additional card information, names, and billing addresses to ensure your account is current.
  • Travelers book their own travel with individual credit cards: Advise your travelers that they will need to provide their credit card’s CVV number whenever they book a reservation with a Christopherson travel advisor. Your travelers can also easily book Southwest through your online booking tool where the CVV code is not required.
  • A company card is used to book travel AND travelers book with credit cards:If the majority of your employees book their own travel, but a company card is used for contractors’, interviewees’, or lower-level employees’ travel booking be sure to contact your Christopherson Account Manager, as well as notify your travelers of these updates.

As we work to ensure no disruption to your travelers and protect your company against fraud, we appreciate your partnership and proactivity to this update. If you have any additional questions about updating the CVV code, please contact your Account Manager.

 

Carmen White

Carmen White

Carmen is the Digital Marketing Specialist for Christopherson and has been in the marketing industry for more than 6 years. She enjoys learning the ins-and-outs of the business travel management industry and sharing it through blogs or social media. When she's not planning her next vacation, you can find her hiking in the mountains around Denver, CO. Connect with her on LinkedIn!

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