One of the challenges or frustrations felt by frequent business and leisure travelers is having their flight leave on time, or worse yet, cancelled. However, things may be looking up. It seems years of hard work for the airlines are finally coming to fruition. Reviewing the month of November 2016, typically the brunt holiday traffic, we saw the highest rate airline efficiency in decades.

According to the Department of Transportation, 86.6 percent of flights in the U.S. arrived on time during the month of November 2016. That’s a significant improvement from the previous year. In regards to cancellations, less than one-third of 1 percent from the busiest airlines had domestic flight cancellations. Making it the lowest rate since the DOT started keeping records in 1995! Also, the number of bags lost, damaged or delayed by the airlines was the lowest since the beginning of this record keeping in 1978.

Which airlines had the best scores

  • One-time arrival
    • Delta Airlines posted the best rates for on-time arrivals.
    • Hawaiian Airlines compared favorably at over 90 percent.
    • Southwest Airlines ranked seventh, with 86.1 percent of its flights arriving on time.
    • American Airlines had the eighth-best performance with 85.4 percent.
    • The lowest on the list was Virgin America at 81.4 percent.
  • Regarding cancellation of flights,
    • Delta had no cancelled flights during the month of November, but instead diverted flights to other airports.
    • Alaska, Frontier, Hawaiian and Virgin America canceled fewer than 20 flights each with far fewer diversions than Delta last November.
  • Lost/Damaged bags
    • Overall the airlines reported approximately two mishandled bags for every 1,000 passengers.
    • Virgin America and Alaska had the best rates of bag handling.
    • ExpressJet and Frontier had the worst rates.
Rose Pylidis

Rose Pylidis

Rose has been part of the Christopherson team for more that 16 years. When she's not building connections and solving business travel problems, she's volunteering on humanitarian trips. Find Rose on LinkedIn.

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