Business Travel

National Car Rental Provides Ease for Business Travelers

By November 16, 2012 No Comments

Traveling for business (or pleasure) can be extremely frustrating so I always like to plan with ease in mind. That is why I always rent with National Car Rental.

Renting from National Car Rental

National’s Emerald Aisle, available to all Emerald Club members, is flawless. After deplaning, I follow the signs for “rental cars.” Simple. At the car rental center, I bypass National’s counter and go straight to their Emerald Aisle where all the cars are located. Simple. (And there’s always a customer service representative in the Emerald Aisle just in case you do have a question). I choose any car from the Aisle and drive away. Simple.

When I return my car, I know I’ll be welcomed with a friendly representative once again. National’s customer service is always outstanding. One time I made an off-the-cuff remark to the National rep when I returned my car stating that it was so busy in the Emerald Aisle when I had arrived, that I only had two cars to choose from. I wasn’t complaining, but rather commenting on my situation. I then proceeded to the airport. By the time I went through security and reached my gate, I had an email from the manager of that particular airport location letting me know how sorry she was that there wasn’t a wider selection of cars. She informed me that there would be a free rental day on my next Emerald Aisle statement. Now that’s customer service. Again, simple.

Carmen White

Carmen White

Carmen is the Digital Marketing Specialist for Christopherson and has been in the marketing industry for more than 6 years. She enjoys learning the ins-and-outs of the business travel management industry and sharing it through blogs or social media. When she's not planning her next vacation, you can find her hiking in the mountains around Denver, CO. Connect with her on LinkedIn!

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