Traveling for business (or pleasure) can be extremely frustrating so I always like to plan with ease in mind. That is why I always rent with National Car Rental.
Renting from National Car Rental
National’s Emerald Aisle, available to all Emerald Club members, is flawless. After deplaning, I follow the signs for “rental cars.” Simple. At the car rental center, I bypass National’s counter and go straight to their Emerald Aisle where all the cars are located. Simple. (And there’s always a customer service representative in the Emerald Aisle just in case you do have a question). I choose any car from the Aisle and drive away. Simple.
When I return my car, I know I’ll be welcomed with a friendly representative once again. National’s customer service is always outstanding. One time I made an off-the-cuff remark to the National rep when I returned my car stating that it was so busy in the Emerald Aisle when I had arrived, that I only had two cars to choose from. I wasn’t complaining, but rather commenting on my situation. I then proceeded to the airport. By the time I went through security and reached my gate, I had an email from the manager of that particular airport location letting me know how sorry she was that there wasn’t a wider selection of cars. She informed me that there would be a free rental day on my next Emerald Aisle statement. Now that’s customer service. Again, simple.